Preparing for the Unexpected: What to do in an Emergency


Unexpected emergencies can happen at any time. If an emergency occurs in the workplace you need to know the exact steps to take to provide potentially life-saving aid. Follow the steps below to ensure you are prepared. 

Stay calm

First things first, you need to stay calm during an emergency. Not only will this keep your mind clear to ensure you make the best decisions under pressure, it will also serve the person in need much better than if you were panicking. 
During an emergency the stakes are often high. Unexpected stress can lead to error and mistakes. One way to avoid this is to have a prepared emergency response that your whole team is aware of and can execute under a variety of circumstances. 

Have a coordinated emergency response

Effective emergency response requires coordination and communication. In preparation for unexpected emergencies in your workplace make sure you have a set of instructions available that everyone can follow. Ensure that new and inexperienced staff are trained in line with your rules and guidelines.
Also make sure you have an up to date list of emergency contacts for every member of your team, including local emergency services. By having an organised process you can nullify the severe stress that emergencies can bring and ensure swift, decisive action is taken to deal with the issue. 

Have the appropriate training

One part of preparing for unexpected emergencies ahead of time is to ensure you have the right training. First aid training is essential, as is CPR training. If someone suffers sudden cardiac arrest in your workplace every second is crucial to their survival. By making sure selected people in your workplace are trained and ready for such an event you can minimise the risk of severe illness or death. Having a brayden manikin stored on your work premises, for instance, could simplify the training of new staff.

Make sure the right equipment is ready and available

Different workplaces pose different risk levels but emergencies can happen when we least expect them. Offices, for example, are generally low risk environments. Even so, first aid consumables such as plasters and bandages should be available at all times, as should a selection of refills to make sure you are never caught without. 
For high risk environments, such as factories and manufacturing plants, we recommend regular inspection of sites to ensure first aid provisions are stocked correctly and that they are always ready to use, should the worst happen. 
You can review our range of first aid equipment here and review how to select the correct first aid by reviewing our Ultimate Guide to Workplace First Aid here.


Effective emergency response requires preparation in advance and efficient coordination between staff members. By providing the right training and equipment to key employees you ensure emergencies are dealt with in the best way possible.

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